Report a Damaged or Stolen Bin
Report a Damaged or Stolen Bin

Report a Damaged or Stolen Bin

Report a Damaged or Stolen Bin

Reporting bins that have been damaged or stolen and require to be repaired or replaced.
Last updated on 30 October 2023

Lost or stolen bins

  • If your bin is missing, sometimes it can be accidentally moved down the street
  • The City recommends you check the immediate vicinity of your property prior to raising a request.

Repair or replace?

  • If a bin is damaged, then the City will assess whether it needs to be repaired or replaced
  • Damage to wheels and lids can be fixed by replacing this item solely
  • Damage to the body of the bin will most likely require a full replacement
  • There is no charge to repair/replace a bin if the damage is due to vandalism or normal wear-and-tear
  • Bins will only be replaced if the damage is beyond repair.

Dirty bins

  • Cleanliness of bins are the owner's responsibility.
  • The City will not replace a bin simply because it is dirty.

Anonymous requests

This type of request cannot be anonymous.

Raise a Request

  • To request a bin/s to be repaired or replaced, please click on the correct request type below
  • The bin/s will need to be light enough to be manually lifted for repairs, or empty if being replaced
  • An officer will contact you by email or phone to advise of the bin repair date
  • Please ensure you place your bin/s on the verge the evening prior, or by 6am on the scheduled day for repairs.