Report a Parking Machine Fault
Report a Parking Machine Fault
Report a Parking Machine Fault
Reporting faults with car park machines.
Last updated on: 04 November 2024
Paid parking
Due to the City's proximity to the Perth CBD, there is a strong demand for parking in the City of South Perth. To ensure equitable access to parking, the City provides a variety of parking options, including paid parking for all vehicle types.
Pay by vehicle registration plate
The City is rolling out ticketless parking across the different locations. You will be required to provide your vehicle registration plate when paying for parking at sites that have been upgraded. Please check signage carefully to ensure you are following correct process.
First hour free
If you wish to obtain the first hour free time period (where applicable), you will still need to follow the instructions on the parking machine.
First hour free parking
- A number of the City's paid parking locations offer the first hour free
- Payment will be required for stays longer than one hour
- Please follow the instructions on the parking machine.
You are still required to provide your vehicle details via the parking machine to obtain your free hour.
Parking machine faults
- Please note, it is important to follow the instructions on the machine as these may vary from location to location
- If a method of payment is unavailable then you are required to use an alternative method. For example:
- if card payment is unavailable, then please pay with coins or the EasyPark app
- if coins payment is unavailable, then please pay by card or the EasyPark app
- If the machine is still not working, report via a request below noting the steps you have taken to try to purchase parking
- Please put a note on your dash advising the machine is not working and include the last six digits of the reference number (eg 012345) of the request you raised on your note.
EasyPark app
The EasyPark parking app enables you to get full control of your parking session, saving you time and money.
- Conveniently start parking while sitting in your car, no need to find a parking machine
- Avoid parking fines by extending the parking session duration remotely from your phone
- Typically, a driver overpays by 30 per cent when they park. With EasyPark, you only pay for the time you actually use
- The City's parking rules are already set up in the app, all you need to do is locate your car on the EasyPark map and pin the position, EasyPark will take care of the rest
- Use your favourite payment method - credit card, PayPal, Apple Pay.
Parking fees charged twice
- On rare occasions, a parking fee may be charged twice to your card
- Our system is setup to automatically refund the original credit card by reversing the transaction from that credit card
- This reversal can take a few days to show up in your credit card history
- Please wait at least one week from the date of payment before requesting a refund
- If the second amount hasn't been reversed by this time, then you can lodge a request below
- Please provide the following information on your request:
- The last four digits of the credit card number where fees were charged
- The amount of the transactions and
- The date of the transaction.
Further information
For further parking information, including access to the parking map and EasyPark app information, refer to our parking webpage.
Infringements
If you have received an infringement, please refer to parking infringement appeals knowledge for further information.
Anonymous requests
Your contact details are required when lodging this request.
Raise a Request - Parking Machine Fault
- To report a parking machine fault, raise a request below
- Please ensure you have attempted to pay by other means as per information above and provide this information on the request
- If you have been unable to pay via another means, please:
- place a visible note on your dash advising the machine is not working and
- include the last six digits of the reference number (e.g. 012345) of the request you raised on your note
- An officer will arrange an inspection of the machine by close of business, next business day.
Raise a Request - Fees Charged Twice
- To request a refund of a duplicate parking fee, raise a request below
- Please ensure you have waited one week for any automatic refunds to occur and please provide the following information:
- The last four digits of the credit card number where fees were charged
- The amount of the transactions and
- The date of the transaction
- An officer will respond within 10 working days.
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