City of South Perth - mySouthPerth

mySouthPerth

Information relating to your services with the City, including access to your payments, applications, animals and more.

Last updated on: 28 July 2025

In this article

mySouthPerth
How do I register?
My activities
mySouthPerth registration FAQs

mySouthPerth

When registered for a mySouthPerth account, you have access to your information with the City. This includes access to services such as your payments, animals and applications as well as the ability to update and maintain your information.

How do I register?

Simply click the Register and Sign In button at the top right of this page. You will be presented with a login page. Select 'Don't have an account?' followed by 'Register using Email' to register with the City.

Please provide your full name, contact details and address when registering.

Please note, your password must be a minimum of 14 characters and contain at least one (1) number, one (1) uppercase letter and one (1) lowercase letter.

Upon completion, you will receive a verification email to complete the registration process.

Have you used other City online services?

If you have previously used our Careers or eProcurement portals, we recommend you use a different email address to register for mySouthPerth.

My activities

When logged in, you can view your activities with the City here, including your applications, animal registrations, payments and more. You can also update your details.

It is important to note that updating your details via your login will not alter rates information. Please refer to change of rates owner details for guidance.

My Requests

Your request activity will display here when logged into 'mySouthPerth'

My Applications

Your application activity will display here when logged into 'mySouthPerth'

Lodge an application

My Payments

Your payment activity will display here when logged into 'mySouthPerth'

Make a payment

My Animals

Your registered animal activity will display here when logged into 'mySouthPerth'

mySouthPerth registration FAQs

I haven't received my registration email

My email address is already registered but I can't log in

If you receive a message that your email address is already registered, please try to reset your password by clicking on the Register and Sign In button at the top right of the page followed by Forgotten password.

If you are unable to reset your password, request a password reset below, providing the email account used to register. The City will email you within three (3) business days to reset your account password.

Request a Password Reset

My email address is already registered but I have not previously setup a mySouthPerth account

If you have received a notification advising your email address is already registered, however this is your first time registering, it may be due to a previous interaction with the City e.g. applying for a position with the City. In these situations, we recommend you use a different email address to register for mySouthPerth.

If you have not applied for a position with the City, or you are unable to use an alternative email address, please raise a registration enquiry below. The City will respond within three (3) business days.

Submit a Registration Enquiry

I have registered a mySouthPerth account but cannot access any information

I want to change my login email

If you would like to update your login email account. Please sign into your account (via Register and Sign In at the top right of the page) and request a change to your login email below. Please ensure you provide your current email address and the new email address you would like to be assigned to your mySouthPerth account.

Please allow 3 business days for your details to be updated.

Request Change to Login Email

Can I register my organisation for a mySouthPerth account?

Can I add multiple users to my organisation account?

If you have multiple people in the organisation accessing your mySouthPerth account (for example, lodging applications), it is recommended that you set these employees up as additional users to the account. By setting employees up as users, they will then be able to login using their own email address and password.

Please sign into your account (via Register and Sign In at the top right of the page) and complete a request for additional users below. Please provide the employees full name, email address and phone number in the details of the request. The employee will receive an invite to access the account.

Please allow 3 business days for access to be setup.

Request Additional Users

What is Multifactor Authentication?

I have not received my multifactor verification email

Pick an account error

I require further assistance

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